Returns

RETURNS

How long do I have to return an item?

We understand that sometimes you change your mind about a garment when it arrives. You can return any item(s) you don't want to keep, we just ask that:
- Items must be returned within 28 days of delivery.
- All items are inspected on return. When trying on clothing, please be careful with the item and don’t wear products that could mark or scent a item (such as make-up, fake-tan, perfume, deodorant etc.).
- Items must be unworn and unwashed.
- Items must have all tags still attached.

Please inspect your goods BEFORE wearing or de-tagging / de-labelling them, to ensure you're satisfied. We cannot refund returned items which are not in their original new condition!

Please be aware that Underwear cannot be returned for health and hygiene reasons. Shoes must be tried on indoors and not show any signs of wear.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. 

How do I return an item?

Head to the Royal Mail website to start your free return: www.royalmail.com/track-my-return/create/66

If you're unable to print labels at home, you can request the label be printed at the post office with a QR code that will be provided to you by email.

 

Please enclose a note or your invoice – clearly specifying your Full Name and Order Number, so that we can identify you as the sender. Please also specify the reason for the return.

You must obtain a Proof of Postage receipt - in order to verify that you have made your return back to Slumber Hut at our address (see below).

Please see here confirmation of our returns address:

Slumber Hut
Unit 2, Bromfield Commercial Park,
Stephen Gray Road,
Mold
CH7 1HE
UK

We cannot be held responsible for any lost parcels.

How do I track my return?

If using the Royal Mail to make your return, you should have received a proof of postage receipt with a tracking number on from Royal Mail. You can track this by heading to the Royal Mail track and trace section then simply enter your tracking number. The Royal Mail website to track your return can be found at: https://www.royalmail.com/track-your-item.

Where is my refund?

We ask for 7 working days to process your return once your parcel has been received into our premises. However we always try to issue refunds as quickly as possible. Once everything has been processed, we will send you an email containing all of the details of your refund. Please note, it can take your bank a further 2-10 days to show this refund on your account. If you have any questions about your refund, you can contact our Customer Service team at: info@slumberhut.co.uk

What do I do if I've received an incorrect/faulty item?

If you happen to receive an incorrect or faulty item, please get in touch by contacting info@slumberhut.co.uk with your order number and a photo of the incorrect product/fault.

What is the process for international returns?

To return an item back to us from outside of the UK, your order should be still in its original condition with all tags attached. Please include your invoice or a note with your full name, order number and reason for return. Post it back to us at the following address;

Slumber Hut
Unit 2, Bromfield Commercial Park,
Stephen Gray Road,
Mold
CH7 1HE
UK

We recommend that you send this as tracked delivery as we are not responsible for lost parcels. Return costs are paid for by you and you must obtain proof of postage just in case your order is lost on its way back to us.